Customer Reviews:
Showing reviews 16-20 of 54
 Very Dangerous! December 25, 2008
Richard L. Smith (Indianapolis, IN)
0 out of 1 found this review helpful
We bought two of these this year for my 3 year old and my 4 year old daughter's for Christmas. How disappointing was it for one to work out of the box but the second one to not work AT ALL!? Then after about an hour of my oldest daugther playing with hers it just stopped working. When my husband was trying to see what the problem may be he realized the rear, battery section was SUPER HOT. He opened it up and the batteries were MELTING!!! This appears to be a problem with the Vsmile Pocket's either not working at all or having a short. I'm not sure why they have not been recalled and fixed. I didn't check reviews on it before I bought it but had I, well, I would've went with the Leapster. Parents beware.
Vtechs customer service stinks December 17, 2008
C. Moine
0 out of 1 found this review helpful
We bought this toy in October O8 for my grandson for Christmas. I took it out to put batteries in it and it blue screened. It did not work at all. So I went through the trouble shooting and then called Vtech on December 9 08. They said they would send a call tag to pick up the game and when they get it back they will ship me a new one. Well today is the 16th and still no call tag. I called again today because there is no way a new one will be here by Christmas if I have to wait for them to get me a tag and wait for it to get to them before they ship UPS ground for Christmas. It's their policy they keep saying. Then I asked to talk with the supervisor and was told the Sup would call me at 5:30 central time today. No such call happened. I am fed up with this company and will no longer buy their products.
 Has worked great for us December 16, 2008
apoem (Bosque Farms, NM USA)
1 out of 1 found this review helpful
We recieved this as a gift for the kids several years ago. The first one we recieved gave us problems, it would go off in the middle of a game, the controller wouldn't work and was obviously not quality. The support staff when we called were very helpful but our first system was just horrible. We returned it to the store we bought it and got a new one. It seems that many others have had the same problem? Maybe it was a bad set in a rush to get out at Christmas that passed inspection?
The new one has been perfect. We have had it for several years now and have had no problems.
We use rechargable batteries but we do not find this to be a battery hog. Sometimes it seems when we haven't used it for a while it will need new batteries but other than that little quirk, not a problem.
It is easy to operate. The knobs are big enough for young hands to operate with very few problems.
I am not convinced this is educational. It is all relative. This is more educational than playing a video game with nothing educational about it. However, I am not convinced my young children have learned anything by playing the games that are made for this system. The games are good reviews of skills already learned and that nice.
This is not something you can throw in your purse and pull out when you need it, it is a bigger system than a small game boy. However, it is more educational, easier to play, and the games are not bloody, gory or inappropriate.
My children have loved this system and have used it and played it a lot. This system we have now has seen many hours of use and we have not had the same problems that other parents have mentioned in their reviews.
Enjoy.
 VERY EDUCATIONAL GAME BUT NOT VERY DURABLE December 5, 2008
Cute Chihuahua (Orient, OH USA)
Our kids loved playing the V-Smile Pocket. Most of the games are great because they teach while they play. However we constantly had problems with this system. The power cord is cheaply made and a couple tugs on it caused it to short out. We purchased a replacement power cord for it and about a month later it done the same thing. So we figured we would simply use batteries in it and we did for a while and then one day it just wouldn't even turn on at all with a cord or batteries.
Poor quality manufacture November 28, 2008
Luisa F. Montserrat (Dallas, texas)
0 out of 1 found this review helpful
I have bought 2 of these things. Becaus my kid loves it...when it works. I am amazed at how much went wrong with thse 2 items. The first one did not function properly. The adaptor plug contact in the unit did not function so we had to run it off batteries. So it was 2-3 dollars a day to run it because you could not get a home power source. Unit number 2 had the same problem. We had also bought the large non portable unit, so I guess that is 3 units total, but the controller on the home nonportable unit broke in a few weeks of use which is why we went to the portable units.
They are somewhat touchy, sometimes the unit works, sometimes it doesn't. Specifically, the insert programs wear out fairly quickly. Well some do. Others last for the year we have had it. High variability in the insertble program units. We bought 12-15 of the programs so we have a statistical sample of what I am relating. Our child palys with this thing every other day for the past year. We bought the second portable unit because the first protable just died and did not work at all after a few weeks. We also bought the insurance on the second unit because the first unit died soon after purchse. This cost $12 for a year. We went to make a claim. Toys-are-us had told us when we bought it that if there was a problem we could bring the unit to Toys are us with the receipt and they would exchange it on the spot, no questions asked. When I went to do the exchange on the second unit and brought the receipt...because having lived through the first unit, I knew what was coming for the problems described herein, Toys are us then changed their tune and said we had to send the unt back to the manufacturer. The second unit also had the same adaptor plug problem and had to run exclusively on batteries. All three of these units had extremely short useful lives. Each had numerous problems in function. They are garbage in terms of manufacture. My problem is that they worked they were fabulous. My kid learned lot of vocabulary and eye hand coordination. They are just the best... when they work. I have enquired of other parents who basically had the same experience as I. So if you are going to buy this, just expect a short, plague filled, life span of the product. Obviously we are not going to buy another, and I will find something else to occupy the child's time. Also I hope people write accurate product descriptions so these problems can be forseen and avoided.
Showing reviews 16-20 of 54
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