Customer Reviews:
Showing reviews 11-15 of 17
 Mediocre game from a company with bad tech support November 18, 2008
P. Dorokhin (Denver, CO)
12 out of 12 found this review helpful
I recently purchase and installed Chessmaster 10th edition.
This game takes 1.6GB space on hard disk and requires keeping CD in the drive or it doesn't start. According to Ubisoft tech support, it only works for one account- administrator who installed the game.
Game has some obvious bugs, such as pop up windows sometimes stay on top of chess board and you can't see the game. Tech support said this issue may have been solved in their updates, but problem is that updating doesn't work and I was unable to resolve the issue with Ubisoft tech support. Their help is laughable: Update drivers, defragment disk, empty windows Temp directory, and empty recycle bin. None of that had any affect on updates.
Buyer be ware.
Chessmaster 10th Edition JC
 media quality is suspect October 13, 2008
G. Vozzo (Boston, MA, USA)
4 out of 4 found this review helpful
I have really benefitted from the instructional materials in Chessmaster 8000, but it is very unstable on Windows XP. So I was very eager to give this 10th Edition a try, now that the price is so low. Unfortunately, it hasn't worked for me. My 6-year-old laptop could not read disc 3 during the installation, so I obtained another copy. This time, two of the three discs were unreadable. My laptop reads other discs just fine, and my other computer (a hefty mid-tower desktop machine) seems to read Chessmaster 10th Edition OK. I guess I can't entirely rule out a problem with my laptop's drive. However, looking at the software CDs, I suspect that Ubisoft has been using very low quality discs. They contain a lot of speckling, scratches, and other surface defects which can be felt with my finger. My laptop's DVD+RW drive might not be the best at handling these things compared with what's in my desktop computer, but it seems clear to me that something's wrong with these discs - not the drive.
Since I want this primarily for my laptop, I'm going to try to return this software again. I don't think getting this to work is worth a hardware upgrade. Perhaps I'll try the next edition instead.
 great chess game September 30, 2008
playmakerno10 (baltimore md usa)
3 out of 3 found this review helpful
This is the classic Chess tutorial and adversary - and this edition does not disappoint. Intuitive interface is easy to navigate, tutorials bring a player of any level up to speed, the sophisticated adjustable skill rating for the computer opponent is great, the advanced attacking tutorials are useful, the puzzles are good breaks for work/studying. Overall an amazing value for just ten dollars. Buy if you want to improve your chessgame or if you want a new challenge.
 Game is great, packaging is misleading. August 3, 2008
Big E (Fargo, ND USA)
6 out of 7 found this review helpful
First, this is not a review of the game, just the packaging and contents. This "JC", or jewel case version, shows on the cover that it contains a DVD Rom and requires only 120MB of hard drive space. The package actually contained 3 CDs, the install routine copied about 1.6 GB worth of files onto the hard drive it and requires the CD to be inserted to play. This wouldn't have been a showstopper if it had been stated in the product description, but you may wish to look for a package with the DVD.
Jewel Box edition won't run on XP July 31, 2008
Dennis Littrell (SoCal)
33 out of 35 found this review helpful
I bought the 10th edition from Amazon and it works okay. But here is my review of the jewel box edition just to warn the reader what THIS product MIGHT be like.
Yes, I am very PO'd at ubisoft and here's why:
I spent three hours today and a couple of hours yesterday trying to get the jewel box edition to run on my computer. (Yes, I have too much time on my hands.) It did not run even though it expressly says on the product that it will run under Windows XP. No matter what I did--I installed it four times, ran all the patches from ubi, I tried various configurations--it would not run. Apparently ubisoft which currently owns the program doesn't care. Last patch was from 2004. Furthermore, their support site just gave me the runaround, requiring me to fill out forms and then redirecting me back to the same path without allowing me to contact them directly. Poor customer service is rampant these days of course, but I think ubi is worse than most.
By the way, I have Chessmaster 10th edition running on my Vista machine (with some minor problems). The irony is that although it is not designed for Vista, it runs on Vista but not XP.
I feel ripped off, but also sad because I have used Chessmaster since the first edition which I think was called Chessmaster 2100, which couldn't beat a class F player, and I have watched the program grow through many editions (some of which I still have) until it became unbeatable and a lot of fun to use with many interesting features. The fact that I cannot use it on my XP machine would be only sad, except for the fact that I paid cold hard cash for the program and can't get my money back.
Bottom line: R.I.P.O.F.F.
Showing reviews 11-15 of 17
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