Customer Reviews:
Showing reviews 1-5 of 842
 Rivals the iPod Touch for Fun Factor November 23, 2009
E. Becker (Los Angeles, CA USA)
I've been an Audio/Video aficionado for a very long time, and multiple remotes never intimidated me. Indeed, most times I preferred original remotes to programming into OEM remotes that could learn commands of other components. But I thought I'd give the Harmony a try and see if I liked the concept.
Wow, even if you're technically savvy and don't have issues determining the proper settings for various components, you'll find the Harmony One extremely convenient and loads of fun to tweak to your own custom usage.
After some hours, I pretty much have it set up for the way I'll view/listen to TV, TIVO, Blu-ray, HD DVD, SACD/DVD-Audio, and iPod.
The unit is very intuitive to set up using your PC and in most cases you'll use a Wizard to set up Activities such as "Watch TV", "Watch a DVD", etc. In the case where you may need more functionality than is contained in the Wizard or Logitech's database, you can learn commands into the Harmony and label them any way you want.
The cool thing about the Harmony One is you can set the buttons and touch screen independently for "Activities" vis a vis the actual components or "Devices" as it calls them. So when watching TV in its Activity mode the volume control works my A/V Receiver versus when I have the TV selected as a Device which enables Volume for the TV itself.
I downloaded some TV Network logos for the first page of my TV channel favorites and as far as I can tell, you can have pretty much unlimited "Pages" on the touch screen. My Yamaha RX-V3800 Receiver came with 17 pages by default, but I deleted a bunch of them I'll never use such as XM Radio and Network commands etc. One nit regarding using the "Favorites" function on the Touch Screen is the slowness of channel changing. However, there is a workaround whereby you start by adjusting the Inter-key and Inter-Device delays. But if you have a million cable or satellite channels the convenience of entering a Favorite Channel by touching its logo more than offsets the rather slow default channel changing time.
You can even put on a custom 30 second or so slide-show of your personal pictures for when it's charging in the stand. As the title of my review says, it does rival the "fun factor" of the latest tech devices such as iPod touch and the like.
Love It!! November 23, 2009
F. Marino (Corinth, MS USA)
Have had mine for a couple of days. Does everything I hoped it would, even works my Apple TV. Well worth the money.
So far, very satisfied November 21, 2009
R. Miller (Florida)
I haven't used the remote for the special features such as VCR or DVD recorder but, for the basic TV, sound system and DVR reciever, it works great. It was quite easy to program and I love the "save channel" features. I would buy it again.
Terrific Item - it is actually worth the money you will spend. November 19, 2009
Narut Ujnat (San Diego, CA USA)
2 out of 2 found this review helpful
I previously looked at this remote, concluded it was really awesome and decided I didn't want to spend the money to buy it. So, I went with another Harmony remote. However, after a while, I really felt that I had made the wrong decision. Batteries went bad much quicker than I thought, and the buttons were not all that great (they stuck and sometimes didn't work). Disappointed in the other Harmony remotes (though one of them is no longer offered). So I reluctantly bought THIS remote after not buying it in the first place (bad decision). All I can say is WOW! The HARMONY ONE ROCKS!
Pros:
1. Design: The design of this item is great. Ergonomically satisfying, aesthetically pleasing, the design of this item is really nice. Buttons are large and well thought out. The buttons seem to work easily and don't stick.
2. Ease of set-up: Since I previously had purchased a Harmony remote, all I literally had to do was plug the USB cord in and run the web-based software. Extremely easy. I cannot state how easy this would be the first time through, but I had no problems with the software in two previous applications with Harmony remotes.
3. Durability: I have had this for about a month. So far, I am very pleased. All the buttons work with ease. Not sticking or buttons that have to be mashed down.
4. Use with devices: Easy. Press and point the activity button you want to use and it will work, whether it is TV, DVD, Music, etc. You assign an activity button and it works all devices that are necessary for that operation.
5. Codes: there are electronic codes available for almost all electronic devices. I have not encountered any issues with finding my devices (tv, dvd, etc.) on the lists provided. Although I have mostly well-known electronic manufacturers. I would find it hard to believe that anyone would be hard-pressed to locate these codes to get a device to work properly.
6. Touchscreen: Yes, this has a touchscreen for location activities and some other functions. So far, no problems associated with this at all. You can upload pictures if you want as well to play as a screensave though I have not played with that feature.
Neutral:
1. Cost: Yes, Virginia, this is awfully expensive considering its function is for the operation of your entertainment system. I have found the cost expensive but worth it. Consider your price point and be the judge. I considered the cost carefully, and went for it and have been happy.
2. Charger: this item does not use batteries, but rather it uses a charging cradle. You can vary the signal light as well. Unlike my previous Harmony, this cradle fits securely and nicely. This idea seems foolproof and reliable.
Cons:
1. Here's an idea for Logitech: Make a silicon cover for this thing to protect the back of the remote. I am scared to drop this thing and I know that one day it IS inevitable. I have dropper it to the hardwood floor once and nothing happened. but, I sure would feel better that 'my precious' is protected. Why no silicon covers around? This would be a great item for these remotes, because we all know that they will try to drop to the floor despite your best efforts.
2. Cost: Well, yes, this remote is darned expensive. So it is a con! But, I guess good things do cost more.
Overall:
I knew this was expensive. But, I decided that it was better to do something right, and I have not been disappointed by this purchase. This remote rocks and seems to be worth the expense. It works easily every time and is pleasing to the senses.
Highly recommended!
 Very Poor Customer Service November 19, 2009
Indest (Columbus, Ohio)
2 out of 2 found this review helpful
Decent product, extremely poor customer service. First, it is almost impossible to get their attention. The screen on my remote failed during the warranty period and it took me over an hour to figure out how to contact them. You have to go through the setup software to do so.
Now they are telling me I have to wait 9 weeks, yes 9 weeks to get a replacement. This is after promising me shipment 3 separate times, and being unresponsive to over 14 emails. Don't buy from Logitech. Go elsewhere.
Showing reviews 1-5 of 842
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