Raving Fans: A Revolutionary Approach To Customer Service |  | Authors: Ken Blanchard, Sheldon Bowles
Publisher: William Morrow
List Price: $22.95
Buy Used: $0.02
as of 11/20/2009 05:38 CST details
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Seller: thriftit
Rating:  135 reviews
Sales Rank: 1081
Media: Hardcover
Edition: 1
Pages: 160
Number Of Items: 1
Shipping Weight (lbs): 0.7
Dimensions (in): 8.3 x 5.5 x 0.7
ISBN: 0688123163
Dewey Decimal Number: 658.812
EAN: 9780688123161
ASIN: 0688123163
Publication Date: May 19, 1993
Availability: Usually ships in 1-2 business days
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Product Description
"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
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Showing reviews 1-5 of 135
Customer philosophy, made SIMPLE. October 26, 2009
B. Mountz (San Jose, CA)
A easy read, with a great message. Perfect for managers and also for employees.
Core Principles of Customer Service October 26, 2009
Jeffrey D. Haskell (Woodmere, NY)
A fast read that focuses on the core principles of customer service. More than anything, think of this as a means of establishing customer-centric thought patterns in your personnel.
 Customer Service Ultimate Truth October 24, 2009
Charles E. Addington (Brownfield, TX USA)
Provides guidance for much needed resurrection of "customer service" as it was taught in the 1960s.
Raving Fans - Excellent read August 30, 2009
C. Obrien (Sydney, Australia)
You think you know a lot about customer service until you read this. A refreshingly new approach. If you think you are good at treating your customers, you must read this book. Highly recommended for anyone dealing with the public which is really everyone.
 Very high fluff to content ratio July 26, 2009
techguy (USA)
1 out of 2 found this review helpful
The useful pieces of this book (there is a tiny bit of good content in there) fit into ten bullet points or less.
This is 130 pages of pure fluff - a story about a fairy god mother, playing golf, and time travel (I am not making any of that up, those truly are significant elements of the book).
Even the 130 pages is a stretch with the font so large and the margins so massive I felt like I was reading a book written for children (the fairy god mother bit didn't help either).
Business books often are pretty fluffy, this one is exceptionally so.
Is creating raving fans important? Absolutely, but you do not need this book - just make a guess at what a raving fan is and you will have saved yourself 40 minutes of reading and be just as informed.
Showing reviews 1-5 of 135
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