Customer Service Skills for Success |
 | Author: Robert W Lucas
Publisher: McGraw Hill
Buy Used: $29.99
as of 11/24/2009 08:14 CST details
New (30) Used (76) from $29.99
Seller: HPB-043
Rating:  1 reviews
Sales Rank: 158685
Media: Paperback
Edition: 4
Pages: 320
Number Of Items: 1
Shipping Weight (lbs): 1.3
Dimensions (in): 9.4 x 8 x 0.4
ISBN: 0073545449
Dewey Decimal Number: 658.812
EAN: 9780073545448
ASIN: 0073545449
Publication Date: January 14, 2008
Availability: Usually ships in 1-2 business days
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Product Description
Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.
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Customer Reviews:
Thank you! November 10, 2009
M. Goley
Book received quickly. I had an issue with the condition of the book due to a shipping error. Seller promptly addressed concern. Very satisfied with the overall transaction, would purchase from seller again.
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